Pulkovo airport was named the best airport in Europe by quality of Passenger Services. According to the results of the quarterly Airports Council International (ACI) ASQ survey, St. Petersburg airport outranked 113 other European airports listed. Along with the leading position in the overall satisfaction ranking, Pulkovo Airport came first in 33 out of 34 categories. Among them: check-in waiting time, efficiency and courtesy of check-in staff, thoroughness of inspection, ease of finding way, ambience of the airport, terminal cleanliness, availability of washrooms, comfort of waiting/gate areas, business lounges, shopping and eating facilities, Wi-Fi, parking.
The ACI ASQ survey is the world’s leading airport customer experience measurement and benchmarking programme.
Earlier, Pulkovo Airport became the winner of the ACI ASQ awards in the nominations “Best Airport in Europe” in the 15-25 million passengers per year category in 2019, “Best Improvement for Europe” in 2014 and “Best Airport in Europe” in the 5-15 million passengers per year category in 2015.
Pulkovo was one of the first airports in Russia and annually wins awards in different international rankings. In 2019 the airport met over 19 mln. passengers.
